Security

Password

• Your password must be at least 8 characters long and include at least one number, one lowercase letter, one uppercase letter, and one special character (& % _ ! ? …).
• Do not share it with anyone and change it regularly.
• Avoid using sequences of numbers (123).
• Only enter your password on secure sites like paytrip.fr with the https:// prefix.
• Avoid easy-to-guess combinations (e.g., your birthdate, your relatives’ birthdates, phone numbers).

Phishing

Phishing is a technique used by fraudsters to steal confidential information, such as passwords, login credentials, and banking details.
“Phishing” is a scam where the perpetrator sends you a message pretending to be from your bank, internet provider, electricity company, social security institution, etc., in order to
trick you into entering confidential data or visiting a malicious website.

The scammer then uses the collected data to hack your bank account, install malware on your device, or even commit identity theft, a difficult-to-counter fraud with serious consequences.

As a PayTrip client, you are a prime target, and you must remain vigilant to protect your account and beneficiaries.

We offer you 3 points of caution:

1. Never respond to requests for confidential information by email

PayTrip will never ask you to confirm your banking information or login details.
> Check the origin of the email requesting this information. If the domain name is not paytrip.fr, it is a fraud attempt.
> Forward the fraudulent email to abuse@paytrip.fr
> Mark the email as spam in your inbox to block future intrusions from the same domain.

2. Pay attention to the syntax of a suspicious email, external links, and attachments

Fraudsters often imitate the graphic identity of a well-known site to trick their victims; they use an email address that does not match the company’s. Similarly, URL links may lead to sites with clearly improper domains. Do not click the link.
> Forward the fraudulent email to abuse@paytrip.fr
> Mark the email as spam in your inbox.

3. Ignore miraculous gifts and prize draws

Believing you can win a contest you never entered is a trap that leads to scams, so always be cautious. PayTrip is a responsible company and will never offer miraculous gifts to its clients or beneficiaries.
> Forward the fraudulent email to abuse@paytrip.fr
> Mark the email as spam in your inbox.

How to protect yourself?

1. Use an anti-phishing extension in your browser, which acts as a first-level warning when you try to access a “malicious” site.

2. Do not click on links in emails you are unsure about or did not request. Do not open attachments if you do not know the sender. Do not enter sensitive information in response to an unsolicited email.

3. Be vigilant about the syntax of emails from senders. Private email addresses (e.g., .gmail, .yahoo, .orange.fr) should raise red flags.

4. Always verify the URL of the site you’re being directed to.

5. Contribute! Everyone can and should be part of the fight against phishing. How? By reporting it to the government’s dedicated website at https://phishing-initiative.fr/contrib.